Monday 26 November 2012

Reset Microsoft Surface tablet to factory settings

My manager recently purchased two Microsoft surface tablets in the states and of course deployed one of these units to the MD, no big deal I thought (for testing purposes). However connecting it to our exchange server required a password change and this is where the fun began.

Following a successful password change, the password was subsequently forgotten (it happens to us all) and access to the Surface unit was locked. After a quick search in Google I found a link to a TechNet article (http://technet.microsoft.com/en-us/library/ee692045(v=surface.10).aspx) that provides step by step instructions to reset a Surface unit back to Windows Vista factory settings - oh dear god no.

Now for the correct way to reset the tablet in this event:


  1. Boot the Surface tablet to the Windows 8 logon screen
  2. With the keyboard left shift button held down tap the power icon and choose the restart option
  3. A menu will appear with several options, pick the Troubleshoot option
  4. Now you will be presented with options to wipe the device back to factory settings